Widerrufsrecht

Return Policy

We strive to ensure our customers are satisfied with their purchases. However, due to the nature of our products, we have specific guidelines for returns: 

  • Defective or Damaged Items: If you receive a product that is defective or damaged, please contact us within 30 days of receiving your order. We will arrange for a replacement or refund.

Proving a Manufacturing Defect or Damage To help us address any issues with your order efficiently, please provide clear and accurate photos when reporting a problem. Here’s what we need:

  • Print Placement Issues: Lay the product flat and take a photo showing the entire product and print placement. Including a measuring tool can be helpful.
  • Print Quality Issues: Take a well-lit photo of the affected area, ensuring the print details are visible.
  • Damaged Products or Product Defects: Include a photo of the damaged or defective part along with part of the product’s design to help identify the item.
  • Incorrect Product Received: Include a photo of the product with the packing slip visible in the same image.
  • Size Discrepancies: If the size tag shows a different size than ordered, submit a photo of the product with the size tag visible. If the size tag is correct but dimensions are off, include photos with a measuring tool.

Providing these photos will help us review your report faster and find the best solution.

  • Lost Shipments: If your order is lost in transit, please notify us within 30 days of the estimated delivery date. We will investigate and provide a resolution.
  • Incorrect Address: If an incorrect address is provided, the shipment will be returned to us. You will be responsible for any reshipment costs once we confirm an updated address.
  • Unclaimed Shipments: Shipments that go unclaimed will be returned to us, and you will be responsible for the cost of reshipment.
  • Non-Returnable Items: Due to health and hygiene reasons, certain items such as face masks cannot be returned.
  • Buyer's Remorse: We do not accept returns for buyer’s remorse or offer exchanges for size or color changes. Please ensure you select the correct size and color before placing your order.

For any questions or concerns regarding our return policy, please contact us directly. customerservice@ishtarink.com